Contact Jpetrous Creative Services | Michigan Creative Agency

Frequently Ask Questions

What types of services do you offer?

Jpetrous Creative Services (JpCS) provides a diverse range of creative services designed to elevate your business. Our primary services include:

Graphic Design Services
Creative Retainer Packages
Web Design & Developement
Social Media Management
Digital Marketing Solutions
Notary Services
Content Writing & Copywriting
And More!

What is your availability?

Our availability can fluctuate as we do not have any set hours; we are always available via call or email to support you.

How do you bill for your services?

Billing is tailored to the service type. À la carte services are invoiced upon project completion, while retainer services are billed monthly and may require a deposit to begin. All services are billed on a Net30 basis to provide flexibility, and we’re committed to accommodating client preferences for a seamless billing experience.

How do you handle revisions?

Revisions are a natural part of the creative process, and we’re committed to accommodating reasonable revision requests to ensure your satisfaction. While we aim to gather all necessary information upfront to streamline the process, we understand that ideas and visions may evolve over time. Our goal is to maintain flexibility while balancing high-quality revisions with respect for timelines and commitments to all clients.

Do you sign a contract or agreement?

Yes, for select services—especially those that are ongoing or long-term, such as Creative Retainer Packages, Creative Consulting, and Social Media Management—a signed contract and deposit may be required. These agreements ensure clear expectations and mutual commitment. Terms can be structured in 3-month increments, with options extending up to 12 months based on your needs.

What is your policy on confidentiality and data privacy?

We take your privacy and data security very seriously. All client information is kept strictly confidential and is never shared or sold to third parties. We follow industry-standard practices to protect your data throughout every stage of the project. For full details, please review our Privacy Policy located in the website footer, or reach out to us directly with any questions about our confidentiality and data privacy practices.

Why is there an onboarding fee?

Onboarding ensures we launch with a complete strategy, optimized systems, and a strong foundation. The two-week onboarding phase includes planning, setup, optimization, and alignment across every deliverable.

Do you offer any discounts?

Yes, we offer exclusive discounts to members of the Anchor Bay Chamber of Commerce, Macomb County Chamber of Commerce, and select other groups. We also have a referral program to help clients save even more. Reach out today to learn about our latest discounts, special offers, and how we can make our creative services more affordable for your business!

What is your hourly rate or project fee?

Our rates are designed to offer exceptional value while staying within a reasonable budget. We understand that each project is unique, so we provide flexible pricing options, including project-based fees and bundled service packages. Our goal is to work with you to find a pricing structure that best fits your needs and delivers the highest quality within your budget.

What is your process for delivering work to clients?

We ensure secure, convenient file delivery through both Google Cloud Drive and Dropbox, giving clients easy access to download and use completed work at their convenience. Most deliverables are provided in formats such as PDF, JPG, PNG, MP4, or GIF, tailored to the service type and desired output. For clients who need greater flexibility, we also offer raw files for an additional fee.

What happens if I am not satisfied?

Your satisfaction is our top priority. We work diligently to ensure each project meets your standards. If you’re not fully satisfied, we encourage open feedback so we can understand your concerns and address them directly. Our goal is to end each project on a positive note, and we’ll work with you to make any adjustments needed. However, please note that extensive revision time may impact project timelines.

How can I communicate with you during the project?

We prioritize clear, accessible communication throughout every project. While we don’t currently have a Client Portal, we maintain open lines of communication through email, phone, and text to ensure that your feedback, requests, and updates are promptly addressed. Initial consultations are typically conducted via Zoom or phone for a thorough project kickoff.

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Frequently Ask Questions