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Frequently Asked Questions
Looking for answers? Our FAQs has you covered! Check it out to get the information you need.
Yes, we offer exclusive discounts to members of the Anchor Bay Chamber of Commerce, US Chamber of Commerce and other unlisted groups.
We also offer a referral program to help our clients save even more.
If you would like to learn more about our special discounts and offers, contact us today to learn more!
At Jpetrous Creative Services (JpCS), we offer a wide variety of Creative Services or Solutions. Most fall under:
- Graphic Design
- Creative Retainer
- Web Design
- Social Media Management
- Digital Marketing
We do our best to offer services that all businesses need and most struggle with on their own.
Our availability can fluctuate depending on the time of year, however our remote Office Hours are normally Monday through Friday, 10 AM EST to 6 PM EST.
These office hours include taking calls, attending meetings, responding to emails other forms of communication. When we are working, we are more flexible to make sure that all of our client requests are completed in a timely fashion.
Our base hourly rate is normally $100 per hour and can change depending on the service. However most of our project fees are by item or bundles to offer significant discounts on select services.
Billing for services varies based on the service selected. À la cart services are billed upon project or task completion whereas retainer services are billed at the end of each month and may require a deposit to begin services.
We prefer to deliver all services through a secured Google Cloud Drive, allowing clients to "pick up" or download the completed work and use it as they please.
Most files are shared either as PDFs, JPGs, PNGs, MP4s or GIFs. It ultimately depends on the type of service being provided and the desired output.
We try to keep the revisions to a minimum, but they will happen. Input or thoughts and visions change. So, we do our best to remain flexible to your desired updates and make as many revisions as we can without it having an effect on our other clients.
Similar to revisions, we want to make sure that you are satisfied and will continue to work on the assigned task or project until you are satisfied.
Just be aware that the more time spent on an item may result in delayed output as we also have other clients we provide creative services too.
Most services we offer may require a deposit and also require you to sign a contract for service. Some of these services include our Creative Retainer, Web Design, and Social Media Management services.
We tried to make communication as easy as possible by offering our Clients a Portal to share comments or concerns on projects, schedule meetings with us and more. We also accept email communication to properly document thoughts or changes.
Most kick-off calls will happen virtually over Zoom of by phone and any supporting communication will be held through email or Portal.
We respect and value your privacy and we do not share or sell any of your information. You can read our complete Privacy Policy here or locate it in the footer of this page.
