Scope, Turnaround & Project Lifecycle Policy
Jpetrous Creative Services LLC (“JpCS”)
Last Updated: October 29, 2026
What counts as a revision, what counts as a new direction, when you can expect to hear back, and what happens to a project that goes quiet. This policy supplements Section 6 of the Terms and Conditions.
What we are building, what you are getting, and what it costs are set out in your quote, proposal, or Service Agreement. That document governs. Anything not described in it is not in scope, however reasonable it sounds in conversation.
This is not pedantry. Most project disputes are not about quality — they are about two people holding different pictures of what was agreed, and the written scope is what keeps those pictures the same.
A revision refines work toward the brief we agreed. Tightening copy, adjusting a layout, changing colors within the palette, swapping an image, trimming a video, fixing something that misses the mark.
A new direction changes the brief. A different concept, a different audience, a different message, a restructured page, a rebuilt edit around new footage. That is new work, not a correction, and it is quoted as such.
Changing your mind is allowed and normal. It is simply not free, and we will say which category a request falls into before doing it rather than absorbing it quietly and resenting it later.
Where your scope specifies a number of revision rounds, a round means one consolidated set of feedback, gathered from everyone who needs to weigh in, delivered together.
Feedback arriving in pieces over several days, or a second stakeholder appearing after a round is complete with a different opinion, consumes rounds quickly. Gathering your side’s input before sending it is the single biggest thing that keeps a project on schedule and on budget.
Work moves forward on written approval — an email, a message, a signed proof. Verbal approval in a meeting is fine to work from, and we will confirm it in writing before building on it.
Once a stage is approved and the next stage is built on it, reopening the earlier stage is a new direction under Section 2. Approving a layout and then changing the structure after the pages are built means rebuilding the pages.
We reply to messages within one business day. Where a question needs research or a decision we cannot make alone, we will say so within that day rather than going silent.
Project timelines are set per engagement and depend heavily on how quickly assets, content, and feedback come back. We will give you a realistic date rather than a flattering one, and we will tell you as soon as a date is at risk rather than on the day it passes.
JpCS works standard business hours, Monday through Friday. Messages sent evenings, weekends, or holidays are answered the next business day. Genuinely urgent problems — a site down, a campaign spending wrongly, a live error — can be raised by phone at any time, and we would rather take that call than read about it on Monday.
Work that must jump the queue or compress a normal timeline carries a rush fee, agreed before we start. We will tell you honestly when a deadline is not achievable at any price rather than taking the fee and missing it.
Most projects that run late run late waiting on something from the client — content, photographs, logins, a decision, a signature. We will chase, and we will tell you what we are waiting on and what it is holding up.
Where a delay on your side pushes a project past its scheduled window, the timeline moves and we may need to re-sequence around other commitments. Work already performed remains payable, and scheduled billing for a retainer period continues, as described in the Terms and Conditions.
A project with no response from the client for thirty days is treated as paused. We will tell you before it is, and anything completed to that point is invoiced.
A project paused for ninety days is closed. Files are archived, the slot is released, and resuming becomes a new engagement — requoted at current rates, with a reactivation fee to cover picking the work back up. Platforms, brand direction, and our own availability move in three months, and a half-finished project does not simply thaw.
None of this is a penalty, and we would always rather finish the work. Tell us a project is on hold and why, and we will handle it sensibly instead of by the calendar.
Requests, approvals, and feedback should come through email or the agreed project thread so there is a record. We are happy to talk anything through by phone or in person, and we will follow up in writing so the decision exists somewhere other than memory.
Requests scattered across text messages, social media messages, and hallway conversations get lost, and a lost request is the one that turns into a dispute.
Small favors are part of a working relationship and we are not going to invoice you for a ten-minute fix. Where a request is genuinely additional work, we will say so and quote it before starting, so a surprise never arrives on an invoice.
We may update this policy from time to time. Changes are effective when posted, indicated by the “Last Updated” date above. The version in force when a project is agreed is the one that governs that project.
JpCS operates remotely and does not maintain a public office address. Questions about this policy can be directed to:
Jpetrous Creative Services LLC
Michigan, United States
Phone: (586) 563-6634
Email: contact@jpetrous.com
Before you go
Call or send a message. Tell me what you're working on and I'll tell you honestly whether I'm the right fit.